FAQ

What is the status of my order?

Once you have placed your order, we will send you an order confirmation email with your order details. Once your order has been dispatched, we will provide tracking information so that you can track the status of your shipment.

Can I change my order?

We can only change or cancel orders that have not yet been shipped.

Orders are usually processed within 3–5 business days after being placed. If you wish to change or cancel your order, please contact us at service@zezzofan.com as soon as possible.

Once your order has been shipped, cancellation or changes may no longer be possible.

What payment methods do you accept?

We accept the following 2 main payment methods:

● PayPal

zezzofan primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover.

● Secure Credit Card Payment

We can also accept Credit Card payment using Visa, MasterCard, American Express and Discover.

Which currency will I be charged in?

All of our transactions are based in USD. If your credit or debit card uses another currency, your bank will apply the corresponding conversion rate of the currency you choose depending on the website you are on.

Do you offer 3 or 4 times payment option?

We accept 3 times payment.

We ship worldwide including Asia, North & Central America, Europe and Oceania via our logistics partners (4PX, YunExpress, Wanb Express, UBI).

How long does it take to ship my order?

Orders are usually processed within 3–5 business days after being placed.

Once dispatched, delivery generally takes 7–15 business days, depending on your destination and shipping method.

The estimated total delivery time is approximately 10–20 business days from the date your order is placed.

Delivery times may be affected by customs clearance, public holidays, weather conditions, carrier delays, or other circumstances beyond our reasonable control.

How can I track my package?

Do you accept returns?

Yes. You must submit your return request within 30 calendar days of receiving your order.

The item must be unused, undamaged, and in the same condition as received.

We normally review return requests within 3 business days.

Once your return request is approved, you must send the item back within 14 calendar days of approval.

Can I exchange an item?

Yes. Exchanges follow the same conditions as returns.

You must submit your exchange request within 30 calendar days of receiving your order. We normally review exchange requests within 3 business days.

Once your exchange request is approved, you must send the item back within 14 calendar days of approval.

Are returns free?

It depends on the reason for the return.

If the return is due to customer preference or another reason not caused by our error, you are responsible for the return shipping cost. You may choose the shipping carrier and service and pay the applicable shipping cost directly.

If the return is due to our error, such as receiving a damaged, defective, or incorrect item, we will provide a return shipping label where applicable at no cost to you.

If you have already paid the return shipping cost directly, we will not deduct the same shipping cost from your refund.

How long does it take to process a return?

After we receive and inspect your returned item, we will normally initiate your refund within 5 business days.

If we confirm that you do not need to return the item, the 5-business-day refund processing period begins on the date we confirm that no return is required.

Refunds are issued to the original payment method used for the order, whenever possible.

After the refund has been initiated, it generally takes 5–10 business days for the funds to appear in your account, depending on your payment provider, bank, or card issuer.

We will notify you by email once your refund has been initiated.

How much will I be refunded?

The refund generally covers the amount paid for the returned item, subject to any applicable deductions stated in our Return & Refund Policy.

Original shipping charges are generally non-refundable unless the return is due to our error or otherwise required by applicable law.

If you are responsible for return shipping and have paid the carrier directly, that shipping cost will not be deducted again from your refund.

What happens if I don't need to return the item?

In some cases, we may determine that a return is not required.

If we confirm in writing that you do not need to return the item, your refund will be processed within 5 business days from the date of that confirmation.

The refund will be sent to your original payment method whenever possible. The time required for the funds to appear in your account depends on your payment provider, bank, or card issuer.

What if my item arrives damaged or incorrect?

Please contact us at service@zezzofan.com before returning the item and provide photos of the product and packaging where applicable.

If the issue is caused by our error, we will provide appropriate return instructions and, where applicable, a return shipping label at no cost to you.