Shipping Policy

Please review our Shipping Policy carefully before purchasing our products. This policy applies to all orders placed with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Logistics: 4PX、YunExpress、Wanb Express、UBI

All delivery dates and timeframes provided are estimates and are given in good faith.

Order processing time: 3–5 business days.

Shipping time after dispatch: 7–15 business days, depending on the destination and shipping method.

Estimated total delivery time: Approximately 10–20 business days from the date your order is placed, including order processing and shipping time.

For consumers in the EU and UK: This does not affect your statutory rights. Unless otherwise stated, estimated delivery times indicate the earliest expected delivery, and orders will be delivered within 30 days from the date we accept your order. Please refer to our Terms for additional information.

ORDER PROCESSING TIME

● Orders are usually processed within 3–5 business days after the order is placed.

Once your order has been dispatched, delivery generally takes 7–15 business days, depending on your destination and selected delivery method.

The estimated total time from placing an order to delivery is therefore approximately 10–20 business days.

● Shipping Origin: China

DO YOU DELIVER INTERNATIONALLY?

Yes. We provide worldwide shipping.

NOTE

International shipments may be subject to various regulations and restrictions. Depending on the destination country, additional duties or taxes may apply, which are beyond our control. Where applicable, you are responsible for complying with the laws and regulations of your country and for covering any additional duties, taxes, or related charges.

WHAT HAPPENS IF MY ORDER IS DELAYED?

Our standard estimated delivery time is approximately 10–20 business days from the date your order is placed, including processing and shipping.

If your order is delayed beyond the estimated delivery timeframe for any reason, we will notify you as soon as reasonably possible and, where available, provide an updated estimated delivery date.

For consumers in the EU and UK: This does not affect your statutory rights. Please refer to our Terms for further information.

WHAT HAPPENS IF MY PACKAGE IS LOST?

If your package is confirmed as lost by the shipping carrier, please contact service@zezzofan.com and provide your order number and tracking information.

After we confirm the loss with the carrier, we will offer an appropriate resolution, which may include reshipping the affected item or issuing a refund for the lost item, subject to the circumstances of the shipment.

If tracking shows that the package was delivered to the address provided at checkout, but you cannot locate it, please first check with household members, neighbors, the carrier, or the designated pickup location. If the package still cannot be located, please contact us so that we can assist you.

WHAT IF I PROVIDED AN INCORRECT SHIPPING ADDRESS?

Please contact service@zezzofan.com as soon as possible if you notice that your shipping address is incorrect or incomplete.

Before shipment: If your order has not yet been shipped, we will make reasonable efforts to update the shipping address at no additional cost.

After shipment: Once the order has been shipped, we may not be able to change the delivery address. Please contact us as soon as possible, and we will advise you of any available options.

Returned due to an incorrect address: If the package is returned to us because the customer provided an incorrect or incomplete address, any additional shipping or reshipping costs may be charged to the customer.

Package cannot be recovered: If the package cannot be recovered or is lost due to an incorrect or incomplete address provided by the customer, we may not be able to provide a free replacement or refund.

If the incorrect address was caused by an error on our part, please contact service@zezzofan.com so that we can provide an appropriate solution.

WHAT HAPPENS IF I REFUSE DELIVERY?

If you refuse delivery for a reason that is not caused by an error on our part, the package may be returned to the sender.

Any return shipping, handling, or reshipping costs resulting from the refusal may be deducted from your refund or charged to you, as applicable.

If the delivery was refused because the item was damaged, incorrect, or otherwise affected by an error on our part, please contact service@zezzofan.com before refusing delivery where possible so that we can provide appropriate instructions.

WHAT IF I DO NOT COLLECT MY PACKAGE?

If your package is delivered to a post office, pickup point, parcel locker, or other designated collection location, please collect it within the holding period specified by the carrier.

Within the carrier's holding period: You are responsible for collecting the package within the specified timeframe.

Unclaimed parcels: if a parcel is not picked up within the carrier's holding period and is returned to us, we will contact you to arrange reshipment (new shipping fee may apply) or a refund in line with our Return Policy.

Package returned to us: If the package is returned because it was not collected within the carrier's holding period, additional shipping or reshipping costs may be charged to the customer when the failure to collect was not caused by an error on our part.

Request for reshipment: If the package is returned to us and you would like it to be shipped again, please contact service@zezzofan.com. Reshipment may be arranged subject to payment of any applicable additional shipping costs.

Refund: If you do not wish to have the package reshipped, please contact us after the package has been returned to us. Any refund will be handled in accordance with our Return and Refund Policy and may be subject to applicable shipping or handling deductions.

If you were unable to collect the package due to circumstances beyond your reasonable control, please contact service@zezzofan.com so that we can review the situation and determine an appropriate solution.

WHAT IF MY ORDER IS MISSING AN ITEM?

If you receive your package but one or more items are missing, please contact service@zezzofan.com as soon as possible and provide your order number and photos of the package and the items received.

After we verify the missing item, we will provide one of the following resolutions, depending on availability and the circumstances:

Reship the missing item at no additional cost, or

Issue a refund for the missing item to your original payment method.

You will not be charged additional shipping costs for a replacement sent due to an error on our part.

WHAT IF I RECEIVE THE WRONG ITEM?

If you receive an item that is different from what you ordered, please contact service@zezzofan.com and provide your order number and photos of the item received.

After verification, we will provide appropriate return or replacement instructions. Where the incorrect item was sent due to an error on our part, we will cover the applicable return shipping cost and provide a replacement or refund as appropriate.

WHAT IF MY ITEM ARRIVES DAMAGED?

If your item arrives damaged, please contact service@zezzofan.com as soon as possible and provide photos of the damaged item and its packaging.

After verification, we will arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Where the damage occurred during shipping or was otherwise caused by an error on our part, you will not be required to pay the applicable return shipping cost.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any questions or comments regarding this policy, please contact us at service@zezzofan.com.